1. General Policy
Payments to ESLaunch support time, planning, labor, software configuration, implementation, onboarding, strategy, production capacity, service delivery, and third-party systems. Refunds are not automatic merely because a user changes direction, delays the project, does not provide required information, does not use the service, experiences business changes, or does not obtain a desired result.
2. Setup Fees
Setup fees are generally final and non-refundable once paid because they reserve implementation capacity and support onboarding, discovery, strategy, project planning, setup, configuration, buildout, and launch work.
Setup fees may include work such as website preparation, SEO setup, Google Business Profile work, automation setup, chatbot setup, AI receptionist setup, lead-routing configuration, CRM configuration, campaign setup, content planning, system architecture, and related implementation. This applies even if the client later pauses, delays, cancels, changes their business model, fails to provide access, fails to provide approvals, or decides not to proceed after work has begun.
3. Monthly Service Fees and Limited Money-Back Guarantee
A limited money-back guarantee may apply only to eligible monthly maintenance or recurring service fees during the initial 90-day service period when that guarantee is expressly included in the applicable offer, order form, Statement of Work, Master Services Agreement, or written agreement.
The guarantee does not apply to: setup fees (which are final); third-party charges; SMS, email, phone, call tracking, AI, CRM, hosting, domain, advertising, software, platform, API, or usage-based costs; educational products, consulting, implementation programs, digital resources, or one-time purchases unless a separate written refund term expressly states otherwise; or situations where the client has materially failed to cooperate, provide access, provide information, provide approvals, pay invoices, maintain required accounts, comply with platform requirements, or otherwise allow ESLaunch to perform the agreed service.
To request review under an eligible monthly-service money-back guarantee, the client must submit a written request to support@eslaunch.com before the end of the applicable initial 90-day period and must provide reasonable cooperation, required access, timely approvals, and documentation requested to evaluate the service status.
ESLaunch will review eligible requests in good faith based on the applicable written agreement, work completed, service access, client cooperation, deliverables provided, third-party dependencies, and the stated guarantee terms. No refund is owed unless ESLaunch confirms in writing that the request qualifies under the applicable written guarantee.
4. Initial Commitment and Cancellation
Applicable done-for-you services may have an initial 90-day or 180-day commitment depending on the selected package. The client remains responsible for fees due during the agreed initial commitment unless ESLaunch agrees otherwise in writing. After the initial commitment, services may continue month-to-month unless the applicable agreement states otherwise.
Cancellation requests must be submitted in writing to support@eslaunch.com. Clients should provide at least 30 days' written notice for month-to-month cancellation unless a written agreement specifies a different notice period.
5. Third-Party Costs
Third-party, usage-based, vendor, software, communication, hosting, domain, API, platform, advertising, phone, SMS, email, CRM, call-tracking, AI, or related costs are non-refundable unless the third-party provider independently agrees to a refund. ESLaunch does not control third-party billing decisions, price changes, policies, uptime, account suspensions, verification processes, or refund decisions.
6. Work Already Performed
Fees are not refundable for completed, delivered, initiated, scheduled, configured, published, or otherwise performed work, including discovery, strategy, planning, setup, website development, content creation, Google Business Profile work, automation setup, CRM configuration, chatbot configuration, AI receptionist setup, follow-up setup, lead-reactivation work, social content work, SEO work, revisions, consultations, support, training, and implementation guidance.
7. Educational Products and One-Time Purchases
ESLaunch educational products, blueprints, training materials, consulting, operator programs, implementation programs, digital resources, templates, and one-time purchases (including Local SMB Growth Operator Mastery and Local SMB Growth Operator Blueprint) are non-refundable unless a specific written refund policy is expressly displayed at the time of purchase.
8. Chargebacks and Payment Disputes
Customers should contact ESLaunch first at support@eslaunch.com to attempt resolution before initiating a chargeback or payment dispute. Unauthorized or bad-faith chargebacks may result in suspension of services, account restrictions, recovery efforts, or other actions permitted by law.
9. Changes to This Policy
ESLaunch may update this Refund Policy from time to time. The current policy will display its effective date.
10. Governing Law
This Refund Policy is governed by the laws of the State of California, without regard to its conflict of laws principles.
11. Contact
ESLaunch
Email: support@eslaunch.com